Stock Plan Administration Support
Shareworks support – we have you and your plan participants covered
Equity compensation plans are a new or foreign concept for many plan participants. And although Shareworks® was designed to be as user friendly as possible, sometimes your participants still need a little extra help understanding and managing their accounts – and Solium is happy to provide that.
So if you’re tired of answering questions about your equity compensation plan, let Solium’s experienced and knowledgeable team take over for you. After all, no one knows this material better than we do.
Here’s how we help:
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Plan Participant Support
Our multilingual call center is available by phone or email, from 8 a.m. to 8 p.m. ET Monday to Friday to help your participants manage their accounts, or address their questions or concerns. All requests are tracked from reception to completion to ensure excellent service delivery.
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Plan Sponsor Support
Your team is experienced and capable but sometimes you need a little help filling in the gaps. Our solutions are designed to give you the support you need, whether that means administering your plans on a day-to-day basis or simply providing you technical support to help manage your plans in-house.
Support services comparison between full-service and in-house solutions
| Solium support resource provided | Shareworks DIRECT (in-house) |
Shareworks PREMIER (full-service) |
| Personal resources for plan sponsors | ||
| Access to your own Account Manager | No | Yes |
| Access to your own Account Administrator | No | Yes |
| Access to customized training | At launch | Ongoing |
| Access to technical support | Yes | Yes |
| Phone and email support for plan participants | ||
| Account login information retrieval | Yes | Yes |
| Transaction processing | Yes | Yes |
| Plan-specific inquiries | No | Yes |
| Daily plan administration | ||
| Load contribution files | No | Yes |
| Update employee demographics | No | Yes |
| Load new grants | No | Yes |
| Load terminations | No | Yes |
| Prepare proxies | No | Yes |
| Release processing | No | Yes |