Position Profile: Account Administration Assistant

Location: Calgary, AB CANADA

The Account Administration Assistant, Customer Operations functions as an assistant to the Solium Account Administrator. The position requires extensive knowledge of Solium products in addition to strong communication skills. A willingness to develop excellent customer management skills and a commitment to customer satisfaction are required to support the account administration team.

Our commitment is to deliver distinctive service that redefines the expectations of our customers. We'll look to you to embody that core belief, helping us evolve our service delivery internally and externally to a global industry-leading standard.

We're looking for an analytical, detail-oriented individual to join our close-knit team. You are a people person, and although you work well in a team environment, you can also work independently when required. You're motivated to assist Solium in the development and improvement of internal and external processes, helping us improve our service level, efficiency, and accuracy. You are comfortable with a high level of responsibility, managing corporate client accounts and transactions that can be worth millions of dollars.

Responsibilities of this position:

Deliver optimum service to our customers by assisting our Account Administrators with their daily tasks in providing corporate client account administration.
Tasks include:
- Data update, data manipulation and data management
- Processing contribution, withdrawal and termination files
- Maintenance of employee groups including key Insiders
- Tracking open issues and handling problem situations, escalating as appropriate
- Resolution of errors reported by system monitoring tools
- Production of financial and administration reports
- On-line instrument of grant uploads
Regularly interact with Account Administrators for assigned accounts on customer issues.
Manage and implement security requests

Key attributes for this position:

Customer service and operational experience
Ability to work in a fast paced environment
Ability to prioritize and multi task
Strong organizational skills
Strong written and oral communication skills
Strong analytical, attention-to-detail, and problem solving skills.
Competent using Microsoft Office (Word, Excel).
Competent using Microsoft Outlook
Comfortable with technology in general and technical concepts
Comfortable using the Internet
Bilingualism (oral and written - French/English) is a definite asset, but is not a requirement

Summary:

For this position candidates with aptitude and skill are more important than direct knowledge of tools listed above.

Interested candidates should send a brief cover letter and resume to: careers@solium.com.

Position Profile: Software Developer

Location: Calgary, AB CANADA

Solium is currently looking to add talented and passionate Software Developers to its world class product development team. Our web-based Shareworks™ application has been developed using Sun's J2EE framework (including the EJB, JMS, Servlet and JSP technologies) and we are always looking to extend our platform and expand our knowledge. You will be surrounded by a team that understands how to translate business needs into commercial software by challenging the traditional ways of doing things. If you are interested in working with an ambitious team looking to expand its application from North America to the entire world, Solium may be the place for you.

Our development team is organized in a flat structure where everyone is encouraged to contribute to the evolution of our product and lead projects within the application. Each developer is empowered and encouraged to make core decisions about how we create and deliver market solutions to help guide the direction of the Shareworks™ platform. We are driven by an iterative development cycle with an emphasis on close collaboration with our Operations team and our clients. We push each other to write great programs, solve complex problems, and do it all elegantly and efficiently.

We are looking for people who are smart and can get things done. Only exceptional developers who thrive on constant challenge and honing their craft need apply.

The primary responsibilities of this role include:

Work in collaboration with a team of software developers to build a world-class global software application to help Solium be the market leader
Lead projects as necessary