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Account Administrator
Solutions Specialist, Self Service
Account Administration Assistant
Software Architect/Developer

Position Profile: Account Administrator

Location: Southfield, MI USA

The Account Administrator deals with HR professionals, senior financial staff, and high-level payroll/benefits contacts on enterprise accounts. We'll look to you to help us evolve our service delivery internally and externally to a global industry-leading standard.

Talent Profile

We are looking for an analytical, detail-oriented individual to join our close-knit team. You are a people person, with an appreciation for finance and technology. You are comfortable with a high level of responsibility, managing corporate client accounts and transactions that can be worth millions of dollars.

The primary responsibilities of this role include:

Maintain stock option, restricted stock, and employee share purchase plan data
Process transactions related to restricted stock or employee share purchase plans
Facilitate the stock plan requirements of key insiders
Handle problem situations, escalating as appropriate
Train clients to produce financial and administrative reports
Manage customer expectations to ensure maximum satisfaction
Regularly interact with Client Relationship Managers for assigned accounts on customer issues

Required qualifications for this position:

Self-motivated, goal oriented, and dependable
Excellent telephone and written communication skills, attention to detail
Basic understanding of stock options and accounting is an asset
Ability to work in a fast paced environment
Strong organizational skills
Strong analytical, attention-to-detail, and problem solving skills
Comfortable with technology in general and technical concepts

Preferred Work Experience:

Transfer agent experience
Brokerage experience
Accounting experience

Required technical skills for this position:

Highly proficient with Excel
Experienced with using web applications
Competent using Microsoft Office

This is a vital role with a unique company experiencing significant growth. If you think you have the talent to become part of our world-class customer service organization, we would love to hear from you. Only short-listed candidates will be contacted.

Interested candidates should send a brief cover letter and resume to: careers@solium.com.

Position Profile: Solutions Specialist, Self Service

Location: Southfield, MI USA

Reporting to the VP and General Manager, US Operations, the Solutions Specialist, Self Service is responsible for overseeing Self Serve client initiatives from early start-up phase to operational maintenance and success.

The role will encompass but not be limited to the following objectives:

To help define and enable the process and policy framework under which Self Serve will operate as a product line for Solium Capital.
To work with early adoptees of the Self Serve product to define key areas of strength and key areas of improvement
To provide ongoing client support to the many facets of the Self Serve product line.

Qualifications:

This role is a hybrid of an Account Administrator, an Account Manager and Operational support. It requires the ability to seamlessly provide support to Self Serve clients through a variety of mediums. The incumbent will ultimately be responsible for defining and completing Shareworks training, client problem resolution and communication of Solium issues to the clients. Acting as the main point of contact for self serve corporate clients, the Solutions Specialist, will interact with most departments within Solium to ensure that client expectations are met and satisfaction levels are maintained.

Interested candidates should send a brief cover letter and resume to: careers@solium.com.

Position Profile: Account Administration Assistant

Location: Calgary, AB CANADA

The Account Administration Assistant, Customer Operations functions as an assistant to the Solium Account Administrator. The position requires extensive knowledge of Solium products in addition to strong communication skills. A willingness to develop excellent customer management skills and a commitment to customer satisfaction are required to support the account administration team.

Our commitment is to deliver distinctive service that redefines the expectations of our customers. We'll look to you to embody that core belief, helping us evolve our service delivery internally and externally to a global industry-leading standard.

We're looking for an analytical, detail-oriented individual to join our close-knit team. You are a people person, and although you work well in a team environment, you can also work independently when required. You're motivated to assist Solium in the development and improvement of internal and external processes, helping us improve our service level, efficiency, and accuracy. You are comfortable with a high level of responsibility, managing corporate client accounts and transactions that can be worth millions of dollars.

Responsibilities of this position:

Deliver optimum service to our customers by assisting our Account Administrators with their daily tasks in providing corporate client account administration.
Tasks include:
- Data update, data manipulation and data management
- Processing contribution, withdrawal and termination files
- Maintenance of employee groups including key Insiders
- Tracking open issues and handling problem situations, escalating as appropriate
- Resolution of errors reported by system monitoring tools
- Production of financial and administration reports
- On-line instrument of grant uploads
Regularly interact with Account Administrators for assigned accounts on customer issues.
Manage and implement security requests

Key attributes for this position:

Customer service and operational experience
Ability to work in a fast paced environment
Ability to prioritize and multi task
Strong organizational skills
Strong written and oral communication skills
Strong analytical, attention-to-detail, and problem solving skills.
Competent using Microsoft Office (Word, Excel).
Competent using Microsoft Outlook
Comfortable with technology in general and technical concepts
Comfortable using the Internet
Bilingualism (oral and written - French/English) is a definite asset, but is not a requirement

For this position candidates with aptitude and skill are more important than direct knowledge of tools listed above.

Interested candidates should send a brief cover letter and resume to: careers@solium.com.

Position Profile: Software Developer

Location: Calgary, AB CANADA

Solium is currently looking to add talented and passionate Software Developers to its world class product development team. Our web-based Shareworks™ application has been developed using Sun's J2EE framework (including the EJB, JMS, Servlet and JSP technologies) and we are always looking to extend our platform and expand our knowledge. You will be surrounded by a team that understands how to translate business needs into commercial software by challenging the traditional ways of doing things. If you are interested in working with an ambitious team looking to expand its application from North America to the entire world, Solium may be the place for you.

Our development team is organized in a flat structure where everyone is encouraged to contribute to the evolution of our product and lead projects within the application. Each developer is empowered and encouraged to make core decisions about how we create and deliver market solutions to help guide the direction of the Shareworks™ platform. We are driven by an iterative development cycle with an emphasis on close collaboration with our Operations team and our clients. We push each other to write great programs, solve complex problems, and do it all elegantly and efficiently.

We are looking for people who are smart and can get things done. Only exceptional developers who thrive on constant challenge and honing their craft need apply.

The primary responsibilities of this role include:

Work in collaboration with a team of software developers to build a world-class global software application to help Solium be the market leader
Lead projects as necessary